Privacy Policy
Last Updated: October 13, 2025
At Total Quality Media LLC (“TQM,” “we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website (https://totalqualitymedia.com) or use our services. By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
A. Personal Information
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Phone number
Business details
Billing and payment information
Any other information you provide when contacting us, requesting a quote, or signing up for our services
B. Usage Information
We may automatically collect non-personal data such as:
IP address
Browser type and version
Pages visited on our website
Time and date of visit
Referring URL
Device and diagnostic data
C. Cookies and Tracking Technologies
We use cookies and similar tools to improve website functionality and user experience. You may disable cookies through your browser settings, but some features may not function properly.
2. How We Use Your Information
We use collected information for purposes including:
Providing Services: Delivering and managing services such as media production, marketing, and consulting.
Customer Support: Responding to inquiries and providing assistance.
Communications: Sending service-related messages, appointment confirmations, updates, and promotional offers (with opt-in consent).
Billing and Payments: Processing payments and providing invoices.
Website Improvement: Enhancing functionality and user experience.
Security: Detecting and preventing unauthorized access or fraudulent activity.
3. SMS and Text Messaging Compliance
By providing your mobile number and opting in on our website or verbally, you consent to receive SMS or MMS messages from Total Quality Media LLC related to your service requests, appointments, or account updates.
Message frequency may vary.
Message and data rates may apply.
You can reply STOP to cancel or HELP for assistance at any time.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Your Information
We do not sell or share your personal information with third parties for marketing or lead generation.
We may share information only in the following cases:
Service Providers: With trusted vendors who help operate our business (e.g., payment processors, hosting providers). They only access data necessary to perform their tasks and are bound by confidentiality agreements.
Legal Requirements: To comply with law enforcement requests, court orders, or legal obligations.
Business Transfers: If we merge or transfer assets, user data may be transferred as part of that transaction, with notice provided in advance.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or storage is 100% secure.
6. Your Rights
You have the right to:
Access your personal information
Request corrections or deletion of your information
Opt out of marketing communications
To exercise these rights, contact us at info@totalqualitymedia.com.
7. Third-Party Links
Our website may contain links to external sites not operated by us. We are not responsible for their privacy practices and encourage you to review their policies.
8. Children’s Privacy
Our services are not directed toward individuals under 18. We do not knowingly collect personal data from minors. If you believe a child has provided information, contact us to remove it.
9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes indicates acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
📧 info@totalqualitymedia.com
🌐 https://totalqualitymedia.com
✅ Compliant Clause Summary (for TCR submission):
“No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
Total Quality Media LLC
📧 Email: info@totalqualitymedia.com
📞 Phone: (859) 710-4311
🌐 Website: www.totalqualitymedia.com
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.